Company: ELVARIDAH
Location: Banana Island, Lagos, Nigeria
Salary: ₦150,000 – ₦200,000 per month
Job Type: Full-time
Work Mode: Fully Onsite (Shift-Based)
Work Schedule: Monday – Sunday, one day on and one day off, based on the shift roster
About the Role
ELVARIDAH is looking for a professional, customer-focused, and well-presented Hotel Receptionist to join a premium hotel apartment in Banana Island, Lagos.
The successful candidate will be the first point of contact for guests, responsible for providing a warm welcome and delivering excellent customer service throughout their stay. The role includes handling reservations, guest enquiries, check-ins and check-outs, payments, and coordination with other departments to ensure a smooth and memorable guest experience.
The ideal candidate should have strong communication and organizational skills, attention to detail, and previous experience in hospitality or front-desk operations.
Key Responsibilities
Front Desk Operations
- Welcome guests warmly and professionally upon arrival.
- Manage guest check-ins and check-outs efficiently.
- Verify reservations, allocate rooms, and complete required guest documentation.
- Register guests according to hotel policies and procedures.
- Keep the reception and front desk area clean, organized, and professional.
Guest Relations & Customer Service
- Act as the main contact for guest questions, requests, and concerns.
- Provide accurate information about room availability, rates, facilities, and local attractions.
- Handle guest complaints professionally and resolve or escalate issues when necessary.
- Deliver consistently high-quality customer service throughout each guest’s stay.
- Develop positive guest relationships and encourage repeat bookings.
Reservations & Booking Management
- Receive and process bookings through phone calls, emails, walk-ins, and online booking platforms.
- Maintain accurate reservation records and update the booking system.
- Confirm reservations and communicate booking details to guests.
- Monitor room availability and coordinate with housekeeping and operations teams to support occupancy.
Cash Handling & Administrative Duties
- Process guest payments through cash, POS, bank transfers, and other approved payment methods.
- Prepare and issue accurate invoices and receipts.
- Maintain proper records of daily financial transactions.
- Prepare shift reports and handover notes for incoming staff.
- Maintain guest records while protecting the confidentiality of personal information.
Communication & Team Coordination
- Work closely with housekeeping, maintenance, security, and management to respond promptly to guest needs.
- Report maintenance concerns that may affect guest comfort.
- Communicate relevant guest information during shift handovers.
- Support other departments in maintaining a seamless guest experience.
Compliance & Service Standards
- Follow hotel policies, procedures, and service standards.
- Adhere to guest registration and security procedures.
- Maintain a professional appearance and positive attitude at all times.
- Protect the confidentiality of guest information and company records.
Qualifications
- Bachelor’s Degree, HND, or OND in Hospitality Management, Business Administration, Tourism, or a related discipline.
- Relevant hospitality certifications are an added advantage.
Experience
- Minimum of 2–3 years of experience as a Hotel Receptionist, Front Desk Officer, Guest Service Officer, or Customer Service Representative.
- Experience in a hotel, serviced apartment, or similar hospitality establishment is preferred.
- Previous experience using a Hotel Property Management System (PMS) is highly desirable.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal abilities.
- Professional appearance and positive attitude.
- Excellent organizational and multitasking skills.
- Ability to remain calm and professional in stressful situations.
- Strong problem-solving and conflict-resolution skills.
- Basic knowledge of accounting and cash handling.
- Excellent attention to detail.
- Proficiency in Microsoft Office Suite.
- Familiarity with hotel reservation and property management systems is an advantage.
Key Performance Indicators (KPIs)
Performance will be evaluated based on:
- Guest satisfaction and positive feedback.
- Accuracy and efficiency of check-in and check-out procedures.
- Prompt response to guest enquiries and requests.
- Accuracy of reservations and guest records.
- Professional conduct and compliance with service standards.
- Effective communication and coordination with internal teams.
- Accuracy of daily cash and transaction records.
How to Apply
Interested and qualified candidates should send their CV to careers@elvaridah.com using “Hotel Receptionist” as the subject of the email.
Salary: ₦150,000 – ₦200,000 per month
Work Location: In person
Application Questions
Applicants should be comfortable with:
- Working in a shift-based environment.
- Reliably commuting to Banana Island, Lagos.
- Working within the stated salary range.
Preferred Experience: Hospitality/Front Desk – 2 years
If you’re interested in this role, check out more information on the official website And apply now!