Join Our Job Update Communities
Get fast job alerts, remote opportunities & visa updates instantly.
Join Telegram
WhatsApp Channel 1
Company: Sona
Location: Nigeria (Remote)
Job Type: Full-time, Permanent
Salary: ₦100,000 – ₦150,000 per month
Data Entry/Customer Service Representative Job at Sona
Sona is hiring a dedicated and detail-oriented Data Entry/Customer Service Representative to join its remote team in Nigeria. This permanent, full-time opportunity is ideal for professionals who are passionate about maintaining accurate records while providing exceptional customer support.
The successful candidate will be responsible for managing company data, responding to customer inquiries, resolving issues promptly, and ensuring every customer enjoys a positive service experience. If you have strong organizational skills, excellent communication abilities, and a customer-first mindset, this role offers an excellent opportunity to grow your career.
About Sona
Sona is committed to delivering efficient business solutions by combining accurate data management with outstanding customer service. The company values professionalism, teamwork, and operational excellence, ensuring customers receive reliable support and seamless service at every stage of their experience.
Job Summary
The Data Entry/Customer Service Representative will handle both administrative data management and customer support responsibilities. You will accurately process and maintain company records while assisting customers via phone, email, and live chat. Working closely with multiple departments, you will help ensure efficient order processing, timely issue resolution, and high customer satisfaction.
Key Responsibilities
Data Entry
- Accurately enter, update, and maintain company records and databases.
- Verify and process customer orders, invoices, and related documentation.
- Maintain data integrity, confidentiality, and accuracy at all times.
- Conduct routine data audits to identify and correct discrepancies.
- Organize digital and physical records for easy access and retrieval.
- Follow company procedures for data security and record management.
Customer Service
- Respond promptly to customer inquiries via phone, email, and live chat.
- Resolve customer complaints professionally and efficiently.
- Assist customers with order placement, returns, and general service requests.
- Clearly explain company policies, products, and services.
- Maintain detailed records of customer interactions and follow up where necessary.
- Deliver a positive and professional customer experience.
Cross-Department Collaboration
- Work closely with the sales, logistics, and operations teams to ensure smooth order processing.
- Communicate effectively with colleagues to achieve departmental objectives.
- Support continuous improvements in customer service and data management processes.
Requirements
Experience
- Previous experience in data entry, customer service, or a related role is highly preferred.
- Experience using CRM systems and database software is an added advantage.
Technical Skills
- Proficiency in Microsoft Office Suite, especially Microsoft Excel.
- Excellent typing speed with strong attention to detail.
- Ability to quickly learn new software and digital platforms.
- Familiarity with CRM applications and database management systems.
Professional Skills
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to multitask and prioritize responsibilities effectively.
- Strong analytical and problem-solving skills.
- Customer-focused approach with a commitment to delivering excellent service.
- Ability to meet deadlines in a fast-paced work environment.
Personal Attributes
The ideal candidate should be:
- Highly organized and detail-oriented.
- Self-motivated and proactive.
- Professional and courteous.
- Reliable and dependable.
- Able to work independently and collaboratively within a team.
- Positive, adaptable, and solution-driven.
Why Join Sona?
Working with Sona offers you the opportunity to:
- Earn a competitive monthly salary of ₦100,000 – ₦150,000.
- Enjoy the flexibility of a fully remote work environment.
- Build valuable experience in customer service and data management.
- Develop your professional skills within a supportive team.
- Contribute to delivering outstanding customer experiences.
Salary
₦100,000 – ₦150,000 per month
Job Details
- Job Title: Data Entry/Customer Service Representative
- Company: Sona
- Employment Type: Permanent, Full-time
- Location: Remote (Nigeria)
If you are looking for flexible remote work, we encourage you to apply.
Join Our Job Update Communities
Get fast job alerts, remote opportunities & visa updates instantly.