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Company: Careers Verified
Location: Eleme, Port Harcourt, Rivers State, Nigeria
Job Type: Full-time
Salary: ₦130,000 – ₦150,000 per month
Customer Service Sales Specialist Job at Careers Verified
Careers Verified is recruiting a motivated and customer-focused Customer Service Sales Specialist to join its team in Eleme, Port Harcourt. This full-time opportunity is ideal for individuals who are passionate about customer service, sales, and relationship management within the banking and financial services sector.
The successful candidate will deliver exceptional customer experiences while promoting the bank’s products and services, generating new business opportunities, and helping the organization achieve its sales and customer retention goals.
About Careers Verified
Careers Verified is a trusted recruitment and talent acquisition company dedicated to connecting qualified professionals with leading organizations across various industries. The company partners with reputable employers to recruit top talent for customer service, sales, banking, finance, and other professional roles.
Job Summary
The Customer Service Sales Specialist will be responsible for assisting customers, promoting banking products, generating deposits, opening new customer accounts, and identifying opportunities to cross-sell financial services. This role requires excellent communication skills, strong sales abilities, and a commitment to delivering outstanding customer satisfaction.
Key Responsibilities
Customer Service
- Deliver exceptional customer service and ensure a positive banking experience.
- Respond promptly to customer inquiries and resolve complaints professionally.
- Build and maintain strong relationships with new and existing customers.
- Escalate complex customer issues when necessary.
Sales & Business Development
- Promote the bank’s savings accounts, current accounts, loans, cards, insurance, investment products, and digital banking solutions.
- Identify customer needs and recommend suitable financial products.
- Achieve assigned sales, deposit mobilization, and cross-selling targets.
- Generate quality leads and convert prospects into active banking customers.
- Participate in customer acquisition campaigns and community engagement initiatives.
Account Management
- Open new customer accounts while ensuring compliance with KYC and regulatory requirements.
- Educate customers on digital banking channels, including mobile banking, internet banking, ATMs, and USSD services.
- Process customer transactions accurately according to operational procedures.
- Maintain accurate customer records and documentation.
Reporting & Compliance
- Prepare periodic customer service and sales reports.
- Ensure compliance with banking regulations, internal controls, and risk management policies.
- Maintain high standards of operational accuracy and professionalism.
Requirements
Applicants should possess:
- Bachelor’s Degree in Business Administration, Banking & Finance, Economics, Marketing, or a related discipline.
- 1–2 years of experience in banking, customer service, sales, or relationship management.
- Entry-level candidates with strong sales potential may also be considered.
- Professional banking certifications will be an added advantage.
Required Skills
Successful candidates should demonstrate:
- Excellent customer service and interpersonal skills.
- Strong sales, negotiation, and persuasion abilities.
- Effective verbal and written communication skills.
- Customer relationship management expertise.
- Good knowledge of banking products and financial services.
- Ability to meet and exceed sales targets.
- Strong problem-solving and conflict-resolution skills.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office Suite and banking applications.
- Ability to work independently and collaboratively in a target-driven environment.
Key Performance Indicators (KPIs)
Performance will be measured based on:
- Achievement of sales and revenue targets.
- Number of new customer accounts opened.
- Deposit mobilization and business growth.
- Cross-selling and upselling performance.
- Customer satisfaction and retention.
- Adoption of digital banking services by customers.
Salary
₦130,000 – ₦150,000 per month
Job Details
- Job Title: Customer Service Sales Specialist (Eleme)
- Company: Careers Verified
- Employment Type: Full-time
- Location: Eleme, Port Harcourt, Rivers State, Nigeria
- Work Setting: On-site
If you’re interested in this role, check out more information on the official website And apply now!
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