Company: Airvy Atelier
Location: Lekki, Lagos, Nigeria
Salary: ₦200,000 – ₦220,000 per month
Job Type: Permanent, Full-time
Work Location: Hybrid Remote – Lekki
Job Description
Airvy Atelier is seeking a detail-oriented and customer-focused Customer Service Personnel to join its team. The successful candidate will be responsible for handling customer enquiries, maintaining accurate customer records, and ensuring clear and seamless communication throughout the entire order process.
The role will primarily involve managing off-the-rack enquiries and providing timely customer support through WhatsApp.
Key Responsibilities
- Respond promptly and professionally to customer enquiries regarding off-the-rack products.
- Manage customer communication through WhatsApp throughout the order lifecycle.
- Provide accurate information about products, orders, availability, and related customer requests.
- Maintain up-to-date and accurate customer records.
- Follow up with customers to ensure a smooth ordering and delivery experience.
- Address customer concerns professionally and escalate issues when necessary.
- Ensure clear communication between customers and relevant internal teams.
- Deliver excellent customer service and contribute to a positive customer experience.
Requirements
- Strong customer service and communication skills.
- Excellent attention to detail and organizational abilities.
- Ability to manage multiple customer enquiries effectively.
- Good written communication skills, particularly for WhatsApp-based customer support.
- Customer-focused attitude with a professional approach.
- Ability to work independently in a hybrid environment.
- Previous customer service experience is an added advantage.
Employment Details
Employment Type: Permanent, Full-time
Salary: ₦200,000 – ₦220,000 per month
Location: Lekki, Lagos
Work Mode: Hybrid Remote
If you’re interested in this role, check out more information on the official website And apply now!