Implementation Officer (South East) at Moniepoint (Hybrid) – Apply Now

Job Description

Moniepoint is hiring an Implementation Officer (South East) to deliver structured, high-touch onboarding that helps new retail customers successfully adopt Moniebook POS in their daily operations. You will guide customers through setup, configuration, training, and early adoption—bridging the gap between sales and long-term customer success—while ensuring fast time-to-value and a seamless handoff to Account Managers.

Key Responsibilities

• Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics
• Guide customers through Moniebook POS setup and configuration to fit their store workflows
• Deliver live training sessions (1:1 and group) for retail staff on core features and best practices
• Monitor adoption signals (usage, transactions, feature adoption) and intervene early for at-risk customers
• Build strong relationships with customer stakeholders through responsive, solutions-focused support
• Troubleshoot onboarding issues and escalate complex technical problems to Product/Engineering while managing customer expectations
• Maintain accurate onboarding records, configuration details, and issues in CRM/CS tools
• Document common customer questions, best practices, and onboarding learnings for internal knowledge base
• Execute structured handoffs to Account Managers with clear notes on goals, usage, and outstanding concerns
• Capture customer feedback, feature requests, and onboarding friction points and share insights with internal teams

Required Qualification and Skills

• 2–4 years experience in onboarding, customer success, implementation, or account management (SaaS/retail tech/POS preferred)
• Proven ability to onboard customers to software products and drive adoption
• Strong communication, training, and presentation skills for diverse audiences
• Strong analytical/problem-solving skills with ability to diagnose customer challenges
• Customer-first mindset with empathy and patience for non-technical users
• Strong organization and ability to manage multiple onboarding projects simultaneously
• Technical aptitude and comfort working with software tools and dashboards
• Bachelor’s Degree in Business/Technology/Communication or equivalent experience
• Preferred: experience creating training materials, documentation, or knowledge base articles
• Preferred: exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• Must be based in Awka/Onitsha axis (as listed)

Benefits

• Attractive salary
• Pension
• Health insurance
• Annual bonus
• Learning and development opportunities
• People-first, inclusive culture