Implementation Officer (South West) at Moniepoint – (Hybrid) – Apply Now

Job Description

Moniepoint is hiring an Implementation Officer (South West) to deliver structured, high-touch onboarding that helps new retail customers successfully adopt Moniebook POS in their daily store operations across Ogun and Oyo States. You will guide customers through setup, configuration, training, and early adoption—bridging sales and long-term customer success—while ensuring fast time-to-value and seamless handoffs to Account Managers.

Key Responsibilities

• Create and execute tailored onboarding plans with milestones, timelines, and success metrics
• Guide customers through initial Moniebook POS setup and configuration aligned to store workflows
• Deliver engaging live training sessions (one-on-one and group) to retail staff
• Monitor usage, transaction volume, and feature adoption; intervene early for low-adoption customers
• Build trust-based relationships with customer stakeholders during onboarding
• Provide onboarding troubleshooting support and escalate complex issues to Product/Engineering while managing expectations
• Maintain accurate onboarding records, configuration details, and issues in CRM/CS tools
• Document common customer questions, best practices, and onboarding learnings for the knowledge base
• Execute well-documented handoffs to Account Managers with customer goals, usage patterns, and notes
• Capture customer feedback and onboarding friction points and share insights with internal teams

Required Qualification and Skills

• 2–4 years experience in onboarding, customer success, implementation, or account management (SaaS/retail tech/POS preferred)
• Proven track record onboarding customers to software platforms and driving adoption
• Excellent communication, facilitation, and presentation/training skills
• Strong problem-solving and analytical skills for diagnosing customer issues
• Customer-first mindset with empathy and strong service orientation
• Highly organized, detail-oriented, and able to manage multiple onboarding projects at once
• Self-motivated and comfortable working independently with ownership of outcomes
• Technical aptitude and comfort using software tools
• Bachelor’s Degree in Business/Technology/Communication or equivalent work experience
• Preferred: experience creating training materials/documentation/knowledge base articles
• Preferred: exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• Must be based in Abeokuta (Ogun) or Ibadan axis (Iwo Road/Gbagi, Moniya/Ojoo)

Benefits

• Attractive salary
• Pension
• Health insurance
• Annual bonus
• Learning and development opportunities
• People-first, inclusive culture